Frequently Asked Questions
Everything you need to know about our artisanal treats.
How do you ensure the chocolate doesn't melt during shipping?
We use specialized thermal packaging and non-toxic cold packs for all orders during warmer months. Additionally, we monitor weather patterns at the destination to ensure your chocolate arrives in perfect, tempered condition.
Are your chocolates suitable for people with nut allergies?
While we offer many products without nut ingredients, all of our chocolates are handcrafted in a facility that processes peanuts and tree nuts. We recommend those with severe allergies exercise caution.
What is the shelf life of your artisanal truffles?
Because we use fresh cream and no artificial preservatives, our truffles are best enjoyed within 3 to 4 weeks of delivery. Keep them in a cool, dry place between 60-70°F (15-21°C).
Do you offer vegan or dairy-free options?
Yes, we have a curated selection of dark chocolate bars and vegan-friendly ganaches made with coconut milk and high-quality cocoa butters. Look for the 'Vegan' badge on our product pages.
Can I customize a gift box for a special occasion?
Absolutely. You can use our 'Build Your Own Box' feature to select specific flavors, and we offer complimentary handwritten notes to add a personal touch to your gift.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact our support team within 48 hours for a replacement or refund.