Returns & Exchanges

Due to the perishable nature of our artisanal chocolate, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your chocolate gift box for any signs of heat damage or shipping-related breakage.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging to help our quality control team process your claim.

• 3.
  Contact Customer Care

  Email our support team within 48 hours of delivery with your order number and the photos of the affected items.

• 4.
  Receive Resolution

  Once validated, we will immediately issue a full refund to your original payment method or ship a fresh replacement at no additional cost.